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In partnership with Dale Carnegie Tennessee, we are proud to offer professional development designed to educate, equip, and empower your workforce, sponsored by First Tennessee Bank.
Attitudes for Service
Thursday, Sept. 26 | 8-10 a.m. | $49
The foundation of creating a customer service culture is understanding expectations, going the extra mile and being a customer advocate. Applying behaviors of helpfulness, genuine interest and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. In this session, you will learn how to maintain a friendly, low pressure and high service environment for your customers.
Attitudes for Service
Thursday, Sept. 26 | 8-10 a.m. | $49
The foundation of creating a customer service culture is understanding expectations, going the extra mile and being a customer advocate. Applying behaviors of helpfulness, genuine interest and respect moves customers from hostile or ambivalent toward supportive and enthusiastic. In this session, you will learn how to maintain a friendly, low pressure and high service environment for your customers.
Delegation
Tuesday, Oct. 29 | 8-10 a.m. | $49
Delegation (rather than dumping) can be used to develop people or to achieve specific organizational outcomes. Identifying who is ready for delegation and using a collaborative process clarifies the level of control needed to affix accountability. After completing this session, participants will be able to demonstrate the steps of the Delegation Process to train and develop valuable team members while maintaining accountability and control.
Tuesday, Oct. 29 | 8-10 a.m. | $49
Delegation (rather than dumping) can be used to develop people or to achieve specific organizational outcomes. Identifying who is ready for delegation and using a collaborative process clarifies the level of control needed to affix accountability. After completing this session, participants will be able to demonstrate the steps of the Delegation Process to train and develop valuable team members while maintaining accountability and control.
Managing Stress
Friday, Nov. 22 | 8-10 a.m. | $49
Managing stress is like managing time: it’s all about managing ourselves. In this module, you will assess your current reactions to stress, then explore ways to clarify where we have a measure of control. Identifying different kinds of stress, and different responses from different people, will help to identify how to show more of our innate resiliency to internal and external factors we all face. We will identify ways to convert common negative reactions into positive outlooks, with clear action steps.
Friday, Nov. 22 | 8-10 a.m. | $49
Managing stress is like managing time: it’s all about managing ourselves. In this module, you will assess your current reactions to stress, then explore ways to clarify where we have a measure of control. Identifying different kinds of stress, and different responses from different people, will help to identify how to show more of our innate resiliency to internal and external factors we all face. We will identify ways to convert common negative reactions into positive outlooks, with clear action steps.
